Terms of Service

1. Acceptance of Terms

By accessing or using ReplyHero's AI-powered review response platform and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using the Service, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms.

2. Description of Service

ReplyHero provides an AI-powered platform that helps businesses manage and respond to customer reviews across various platforms. Our Service includes:

• AI-generated review response suggestions
• Integration with review platforms (Google, Yelp, etc.)
• Review management dashboard
• Analytics and reporting tools
• Automated response posting (with your approval)

3. Account Registration

To use certain features of the Service, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Subscription and Billing

4.1 Pricing and Payment

Certain features of the Service require a paid subscription. By subscribing, you agree to pay all applicable fees. Prices are subject to change with reasonable notice.

4.2 Billing Cycle

Subscriptions are billed on a recurring basis (monthly or annually) according to your selected plan. Your subscription will automatically renew unless you cancel before the renewal date.

4.3 Refunds

Refunds are provided at our sole discretion. If you are unsatisfied with the Service, please contact us within 14 days of your initial purchase to discuss a potential refund.

4.4 Free Trial

We may offer free trials for certain subscription plans. At the end of a free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Post false, misleading, or deceptive review responses
• Impersonate any person or entity
• Harass, abuse, or harm another person or business
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to the Service
• Use the Service for any illegal or unauthorized purpose
• Violate the terms of service of connected review platforms
• Generate spam or bulk automated content
• Reverse engineer or attempt to extract source code

6. AI-Generated Content

Our Service uses artificial intelligence to generate review response suggestions. You acknowledge and agree that:

• AI-generated responses are suggestions and should be reviewed before posting
• You are responsible for reviewing and approving all content before it is published
• We do not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content
• You are solely responsible for any content posted on your behalf through the Service
• AI outputs may occasionally contain errors or inappropriate content

7. Intellectual Property

7.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by ReplyHero and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Content

You retain ownership of any content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process that content to provide and improve the Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to compensate you.

8. Third-Party Integrations

Our Service integrates with third-party review platforms. You acknowledge that:

• Use of third-party platforms is subject to their respective terms of service
• We are not responsible for the availability or functionality of third-party platforms
• You must have proper authorization to manage reviews on connected platforms
• Changes to third-party APIs may affect Service functionality

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service is free of viruses or other harmful components.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REPLYHERO, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to use) the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability shall not exceed the amount you have paid us in the twelve (12) months prior to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless ReplyHero and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses arising out of or relating to your violation of these Terms or your use of the Service.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

You may terminate your account at any time by contacting us or using the account settings. Upon termination, certain provisions will survive, including intellectual property, disclaimers, limitations of liability, and indemnification.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Delaware.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and ReplyHero regarding the Service and supersede all prior agreements and understandings, whether written or oral.

17. Contact Us

If you have any questions about these Terms, please contact us at: